To those who are waiting for their ‘Live and In Session’ DVD from our UK & Europe webstore, a sincere apology.
We have discovered that the EMI factory in Uden has not yet shipped the full quantity to Anthill UK. This is due to a delay in the printing process.
In short, this means that you will not get your DVD until next week.
We realise that this is unacceptable and await your criticism. If it’s of any consolation, do feel free to use the blog to voice your discontent and we will take each comment as it is intended: as a well-aimed slap across the face.
We are very, very sorry for the disappointment caused by this most regrettable of delays.
We can also confirm that the pre-order allocation for the DVD is now full, so you can no longer order the DVD as a stand-alone item. However, this does not technically mean that we have sold out, as we expect some to become available when we void multiple orders and factor in any cancellations.
Please keep an eye on the Fan Fare page for details and we will, of course, let you know the moment more become available.
We’ll also have a competition tomorrow for you to win one if you missed out on the pre-order. Scant consolation to some, I’m sure.
Last, but certainly not least, your complaints about scratched and skipping discs are being investigated. If you have anything to add, please do, remembering to include as much detail as possible to assist us with our enquiries.