Following on from Monday’s blog entry, we’d like to address your concerns about being denied entry into the Royal Albert Hall if you have a ticket you swapped for another, received as a gift or purchased from an unauthorised seller.
Although we have been strongly discouraging all dealings with unauthorised sellers (such as eBay) since December, we acknowledge that many people still went ahead and purchased tickets against our advice.
This made our task of challenging the profiteers even harder.
The Royal Albert Hall staff have diligently monitored online auctions for months and have forced a great many to close early, meaning that the would-be seller’s only option was to return his ticket to the RAH for a refund, making an extra ticket available to the public at a fair price.
This was, clearly, to stop touts from profiteering and fans from being exploited. We did not want you to obtain tickets in this way and at this cost.
If you purchased a ticket from eBay and are now in receipt of it (assuming it’s a genuine ticket, which we cannot confirm – you’ll have to take your chance on the night and see what RAH staff have to say), then you’ve slipped through the net. In this case, you will be admitted. The seller has made his profit, you are, quite likely, out of pocket, but you will be able to see the concert.
In part and in principle, we would like to deny you entry as, by bidding on eBay, you have exacerbated the problem of ticket profiteering. But this would seem unfair. We have always understood the desire to obtain tickets by any available means and have no wish to deny the fans from seeing David in concert.
As you can imagine, this has been a real dilemma for some of us.
Our concern has always been to stop people from selling tickets for personal profit at the expense of David’s genuine fans. We do not want fans to have to miss out.
The same applies to anyone who has purchased a ticket from an unauthorised seller, such as a ticket agent or broker. Assuming that your ticket is legitimate, you will be allowed into the venue.
If you were given a ticket as a gift, you will not be denied entry. We have not stopped people from purchasing tickets on another person’s behalf, so you have nothing to worry about.
If you have arranged ticket swaps with other fans and have concerns over being refused entry, then you are also safe from threat of being turned away.
Lastly and very importantly, if you have tickets that you do not want, then by no means should you consider selling them as an option. As we have said all along, please return them to the point of sale for a refund so that other fans – the fans who have played by the rules all along and patiently contacted the authorised sellers, as we advised, to enquire about returns – may be given the opportunity to purchase them at a fair price.
By selling tickets privately, you are exacerbating the problem of ticket profiteering.
And yes, we’d like to see lots of appreciation and gratitude for making this difficult decision…