As you will have noticed from the News page, it has been brought to our attention that London’s Royal Albert Hall, in order to challenge the reselling of tickets on internet auction sites such as eBay, will not be admitting anyone with tickets found to have been purchased from such sites.
But before you panic, read on. And please remember that this applies to the London shows only.
If you have purchased a ticket for any London show from an unauthorised seller, then it is likely to be invalid. In which case, you will not be allowed into the Royal Albert Hall with it. As we have stated previously, Royal Albert Hall staff know which ticket belongs to which person.
If anyone is found to be selling, or to have sold, a ticket for these three concerts on eBay, then this person will not receive their ticket when the Royal Albert Hall despatches them in April. This person will be notified that their ticket has been cancelled and they will be refunded the purchase price.
This means that the ticket the sellers have sold, or may be planning to sell, you on eBay does not exist anymore. Therefore the seller is breaking all sorts of rules and, we are pleased to say, can get into quite a lot of trouble as a consequence.
This strategy is designed to stop people from making money at the expense of genuine fans.
However, if you have indeed purchased a ticket from eBay for any of the London shows, this does not necessarily mean that you will be unable to see David perform. Neither does it mean that you have parted with your money for nothing.
First, you can request a full refund from the person who sold you your ticket. Remember that the seller does not even have the ticket that he is (re)selling, and wouldn’t have it for another two months even had he not been caught contravening the Royal Albert Hall’s clear terms. In any case, this ticket is now void and will not be sent out by the Royal Albert Hall, so you should be able to demand your money back with relative ease.
The eBay seller will get his money back from the Royal Albert Hall. He will get exactly what he paid for it, not a penny more. He will possibly face a reprimand from eBay for breaking the Royal Albert Hall’s strict terms and conditions.
This, of course, means that he has not profited from the sale. It also means that you will no longer have a ticket to gain admittance.
We did warn you of the dangers of purchasing tickets from eBay back on 27 December, when we said that there is a possibility that you may be refused entry should you purchase your tickets this way. In the case of the three London shows, this has indeed turned out to be the case.
We are glad that so many fans refrained from bidding in spite of the temptation, as the most effective way of stopping these profiteers is by refusing to bid on their auctions. However, we appreciate that many people still went ahead and purchased tickets against our advice.
Cancelled tickets and tickets that are returned to the box office are resold. If you are lucky enough to contact the box office at the right moment, then you may be able to purchase such tickets. There are no guarantees that those fans who purchased, and lost, tickets through eBay will be successful.
We advise you to directly contact the Royal Albert Hall, Stargreen and SEE Tickets to enquire about tickets that have been returned to them. Now that would-be eBay sellers are being caught out and their plans for profiting from internet auctions scuppered, they will be returning their tickets to the point of sale as one would return any unwanted item. The aforementioned authorised sellers will therefore have tickets available to sell at face value. You can keep trying up until the evening of the show to purchase tickets in this way.
We understand your unease, but hope you can accept that this strategy is designed to protect all fans from exploitation and to stop unscrupulous people from buying tickets that they only want to resell at a substantial profit.
As we seem to have agreed, this practice is unfair and immoral. Nobody should pay obscene amounts for a ticket and it is extremely annoying knowing that many people have indeed purchased more tickets than they needed, or tickets that they only ever wanted in order to profit from at the expense of desperate fans. The Royal Albert Hall is trying to stop this from happening, which can only be commended.
So if you were thinking of bidding for tickets to the London shows on eBay or any other internet auction sites, please think again. It is simply not worth the risk.
If you are thinking of buying tickets from eBay for any venue from now on, then please be very wary indeed. This is likely to happen more and more as venues try to clamp down on the highly irksome matter of ticket profiteering.
We have received many messages from people enraged at the way tickets are being sold on eBay, pricing out genuine fans. We have been asked to intervene and we have tried to play our part. We hope that this news will encourage you and that, above all, it will discourage potential eBay sellers from trying to cash in.
If you have tickets that you do not want, then by no means should you consider eBay as an option to get rid of them. Please return your tickets to the point of sale for an immediate refund so that other fans may purchase them at a fair price.
We have other ticket issues which we are trying to help you with. Please bear with us.
Thanks for sending us your questions for David. We are now swamped with interesting ones, so thank you very much for writing in. We won’t be taking any more for consideration for a short while, as we are working on other areas of the site and already have a substantial number to contemplate. We will let you know when (if!) our supplies start running low.
Also a reminder that if you post questions for David here, they will not appear. Don’t be alarmed. This is simply because we gather all the questions together and choose the best ones to answer and publish on the FAQs page. Questions for David should really be sent to the address on that page.
We also get comments that should be posted here (using the form that will appear at the foot of the page if you click the ‘Comments’ link below) sent to the FAQs address. So if you could please send things to the correct place in future, that would really help us a lot. We are absolutely inundated with queries and comments of all notions. If they are directed to where they should be, nothing will get lost. Thanks.
Another of Polly’s photographs and this time it‘s another of Ged Lynch, who plays drums on the album’s fourth track, ‘Take A Breath’.