Today we’re moving on from yesterday’s ticket update to the contentious topic of ticket brokers.
You probably noticed over on the News page that one ticket agency – Getmetickets – has been forced to cease trading by the UK government. We mention it because many fans have written in asking us to give the go-ahead to purchase tickets from similar brokers.
We cannot do this. We have listed the authorised sellers on the Live dates pages and feel it would be highly irresponsible of us to comment on any of the other agents who are selling tickets. With so many worldwide, we simply cannot vouch for their levels of service.
One would imagine that they are indeed offering legitimate tickets, considering the astronomical costs involved, but we do not know for sure and we certainly do not wish for you to find out the hard way.
We stress that it’s much wiser, if not convenient, to keep contacting the authorised sellers to request returned tickets from them. Buying from anyone else is, of course, a risk. We list authorised sellers for good reason and, as with internet auction sites, we have concerns over any reseller and their excessive prices.
As we are based in the UK, we obviously know more about the UK promoters than we do those across Continental Europe and North America. North American fans only have one authorised seller – Ticketmaster – to deal with, so any queries and complaints should be directed at them, not us.
If you’d like to tell us about your experiences with brokers between now and the start of the tour, please do. We will not publish their names (because we do not wish to generate business for them), but we will collate your views and use the information you provide to directly advise fans where required. This is the best we can do.
As harsh as it may sound, if you are not willing to keep contacting the authorised sellers on the off-chance that you will be able to purchase a returned ticket, then you are taking a risk by considering unauthorised sellers – and there’s nothing we can do to help you.
As has been observed several times before, brokers are like many eBay sellers in the sense that they have purchased tickets merely to profit from them, and this means that fewer tickets were available to individual fans. It’s up to you, but the most effective way of stopping any profiteer is by refusing to hand over your money.
Likewise, we strongly urge you to return your unwanted tickets to the point of sale for a refund. As we said yesterday, SEE Tickets will now also give refunds, so please allow other fans the opportunity to attend one of David’s concerts by returning your spare tickets so that they may be resold at a fair price.
Today’s picture is of David with co-producers Phil Manzanera and Chris Thomas. More of Polly’s photographs coming soon.