We are lucky to have the vast knowledge and assistance of someone who cares a great deal about how the fans fare when trying to purchase tickets, and she has kindly been answering many of the concerns you have expressed. Please see the points below before asking any other questions. We are doing this voluntarily to try to be of help, so please don’t make more work for us!
First of all, SEE Tickets have told us that they will give refunds, but you will lose your booking fee. They usually refuse to exchange, refund, transfer or return tickets unless the event in question is cancelled, but they are making an exception for David Gilmour’s London shows. Whether you booked online or by telephone, please see the SEE Tickets website for contact details and staff will be pleased to help you.
Obviously, this means that more tickets will become available as SEE Tickets accept returns, thus giving hope to those without tickets and reducing the need for anyone to consider unauthorised sellers. More on brokers tomorrow.
We have also been informed that, if you sold your unwanted tickets privately and at face value, then the sale would be valid. We are only trying to stop people from touting the tickets at higher than face value prices. That’s why eBay auctions are being monitored closely.
In response to the few rogue comments we have received mocking our stance on internet auction sites and individual profiteers, then have no doubt: we can indeed find out enough about which tickets are being offered for sale and force auctions to close. Anyone found to be selling tickets for obscene amounts will not receive their tickets when they are despatched. It’s as simple as that. If you are thinking of obtaining a ticket from such sites, we urge you not to take the risk, as the seller will never receive the ticket he is trying to sell you.
If you have tickets and do not wish to return them to the point of sale for a refund, then you are free to give your tickets to a friend. Names will not be checked on the door unless you have ordered tickets for collection from the Royal Albert Hall on the night. If you are collecting your tickets on the night, then remember that you will need the credit card used to purchase them in order to collect them. Again, we do not wish to stop people from circulating tickets if they are not able to use them. We want a full house. We just don’t want tickets being sold for personal profit at the expense of genuine fans.
Royal Albert Hall staff will not admit anyone who does not have their ticket with them, regardless of where they got it or who bought it for them. So if you have a pair of tickets and are planning on meeting a friend inside the venue, make sure that your friend has his or her ticket. Alternatively, please arrange to meet outside the venue. These are simple suggestions, but these things do happen frequently and cause unnecessary delays.
We cannot arrange trades or get involved in personal agreements conducted through this website. We have been happy to allow fans to post details of their situations here and to invite e-mail correspondence from others who may have spare tickets. Please be sensible if you are going to do this and appreciate that we cannot intervene or act as a middleman in any deal.
We hope that’s of some use and, as always, we wish you the best of luck in locating tickets in a fair manner.